ticketInfo Data Type

An object that defines the help desk ticket information.

Namespace
(Default)
Schema
ns0.xsd
Properties
name data type type namespace min/max occurs constraints description
assignedTo user element 0/1   The user this ticket is assigned to.
author user element 0/1   The user this ticket is assigned to.
client client element 0/1   The client this ticket pertains to.
closeDate dateTime element 0/1    
details string element 1/1 required, max size: 20000, min size: 0  
duplicate long element 0/1   The status of the ticket.
jiraIssueKey string element 0/1    
onHold boolean element 0/1    
onHoldReason string element 0/1    
openDate dateTime element 0/1    
priority int element 0/1    
subCategory subCategory element 0/1   The project this ticket is linked to.
urgent boolean element 0/1    
Properties inherited from baseHibernateEntity
id long element 0/1   The unique internal ID of the object.
version long element 0/1   For internal use only. This is the serialization recorder for optimistic locking of several objects between sessions.
Properties inherited from baseEntity
violations list of simpleViolation element 0/unbounded   A list of constraint violations, if any, that this object has.

Example

<ticketInfo>
  <priority>...</priority>
  <openDate>...</openDate>
  <closeDate>...</closeDate>
  <details>...</details>
  <client>
    <status>
      <name>...</name>
      <active>...</active>
    </status>
    <parentClient/>
    <accountNumber>...</accountNumber>
    <name>...</name>
    <type>
      <name>...</name>
      <hide>...</hide>
      <level>...</level>
    </type>
    <id>...</id>
    <version>...</version>
  </client>
  <duplicate>...</duplicate>
  <assignedTo>
    <answer>...</answer>
    <emailed>...</emailed>
    <newUser>...</newUser>
    <temporaryPassword>...</temporaryPassword>
    <question>...</question>
    <obeUserName>...</obeUserName>
    <obePassword>...</obePassword>
    <obeSyncId>...</obeSyncId>
    <created>...</created>
    <modifiedDate>...</modifiedDate>
    <emailedWhen>...</emailedWhen>
    <travelgpaLogin>...</travelgpaLogin>
    <groups>
      <name>...</name>
      <permissions/>
      <description>...</description>
      <role/>
      <type>...</type>
    </groups>
    <active>...</active>
    <prefix>...</prefix>
    <firstName>...</firstName>
    <lastName>...</lastName>
    <middleName>...</middleName>
    <suffix>...</suffix>
    <email>...</email>
    <tripitAuthorized>...</tripitAuthorized>
    <supportTitle>...</supportTitle>
    <automatedNotifications>...</automatedNotifications>
    <enableHotelAttachment>...</enableHotelAttachment>
    <atHomeNotificationMethod>
      <name>...</name>
      <code>...</code>
    </atHomeNotificationMethod>
    <inTravelNotificationMethod>
      <name>...</name>
      <code>...</code>
    </inTravelNotificationMethod>
    <cellPhoneNumber>...</cellPhoneNumber>
    <userCurrentClient/>
    <defaultClient>
      <status/>
      <parentClient/>
      <accountNumber>...</accountNumber>
      <name>...</name>
      <type/>
    </defaultClient>
    <defaultPlannerGroup>
      <status/>
      <parentClient/>
      <accountNumber>...</accountNumber>
      <name>...</name>
      <type/>
    </defaultPlannerGroup>
    <showWelcomeDialog>...</showWelcomeDialog>
    <siteTour>...</siteTour>
    <unusedTicketEmail>...</unusedTicketEmail>
    <surveyEmail>...</surveyEmail>
    <wt0EmailEnabled>...</wt0EmailEnabled>
    <wt0EmailDaily>...</wt0EmailDaily>
    <wt0EmailDay>...</wt0EmailDay>
    <wt0EmailHour>...</wt0EmailHour>
    <marketingSubscribed>...</marketingSubscribed>
    <responsive>...</responsive>
    <businessPhoneNumber>...</businessPhoneNumber>
    <homePhoneNumber>...</homePhoneNumber>
    <id>...</id>
    <version>...</version>
  </assignedTo>
  <author>
    <answer>...</answer>
    <emailed>...</emailed>
    <newUser>...</newUser>
    <temporaryPassword>...</temporaryPassword>
    <question>...</question>
    <obeUserName>...</obeUserName>
    <obePassword>...</obePassword>
    <obeSyncId>...</obeSyncId>
    <created>...</created>
    <modifiedDate>...</modifiedDate>
    <emailedWhen>...</emailedWhen>
    <travelgpaLogin>...</travelgpaLogin>
    <groups>
      <name>...</name>
      <permissions/>
      <description>...</description>
      <role/>
      <type>...</type>
    </groups>
    <active>...</active>
    <prefix>...</prefix>
    <firstName>...</firstName>
    <lastName>...</lastName>
    <middleName>...</middleName>
    <suffix>...</suffix>
    <email>...</email>
    <tripitAuthorized>...</tripitAuthorized>
    <supportTitle>...</supportTitle>
    <automatedNotifications>...</automatedNotifications>
    <enableHotelAttachment>...</enableHotelAttachment>
    <atHomeNotificationMethod>
      <name>...</name>
      <code>...</code>
    </atHomeNotificationMethod>
    <inTravelNotificationMethod>
      <name>...</name>
      <code>...</code>
    </inTravelNotificationMethod>
    <cellPhoneNumber>...</cellPhoneNumber>
    <userCurrentClient/>
    <defaultClient>
      <status/>
      <parentClient/>
      <accountNumber>...</accountNumber>
      <name>...</name>
      <type/>
    </defaultClient>
    <defaultPlannerGroup>
      <status/>
      <parentClient/>
      <accountNumber>...</accountNumber>
      <name>...</name>
      <type/>
    </defaultPlannerGroup>
    <showWelcomeDialog>...</showWelcomeDialog>
    <siteTour>...</siteTour>
    <unusedTicketEmail>...</unusedTicketEmail>
    <surveyEmail>...</surveyEmail>
    <wt0EmailEnabled>...</wt0EmailEnabled>
    <wt0EmailDaily>...</wt0EmailDaily>
    <wt0EmailDay>...</wt0EmailDay>
    <wt0EmailHour>...</wt0EmailHour>
    <marketingSubscribed>...</marketingSubscribed>
    <responsive>...</responsive>
    <businessPhoneNumber>...</businessPhoneNumber>
    <homePhoneNumber>...</homePhoneNumber>
    <id>...</id>
    <version>...</version>
  </author>
  <urgent>...</urgent>
  <subCategory>
    <name>...</name>
    <assignedGroup>
      <name>...</name>
      <permissions/>
      <description>...</description>
      <role/>
      <type>...</type>
    </assignedGroup>
    <jiraProjectKey>...</jiraProjectKey>
    <errorAlias>...</errorAlias>
    <autoAssignee>
      <answer>...</answer>
      <emailed>...</emailed>
      <newUser>...</newUser>
      <temporaryPassword>...</temporaryPassword>
      <question>...</question>
      <obeUserName>...</obeUserName>
      <obePassword>...</obePassword>
      <obeSyncId>...</obeSyncId>
      <created>...</created>
      <modifiedDate>...</modifiedDate>
      <emailedWhen>...</emailedWhen>
      <travelgpaLogin>...</travelgpaLogin>
      <groups/>
      <active>...</active>
      <prefix>...</prefix>
      <firstName>...</firstName>
      <lastName>...</lastName>
      <middleName>...</middleName>
      <suffix>...</suffix>
      <email>...</email>
      <tripitAuthorized>...</tripitAuthorized>
      <supportTitle>...</supportTitle>
      <automatedNotifications>...</automatedNotifications>
      <enableHotelAttachment>...</enableHotelAttachment>
      <atHomeNotificationMethod/>
      <inTravelNotificationMethod/>
      <cellPhoneNumber>...</cellPhoneNumber>
      <userCurrentClient/>
      <defaultClient/>
      <defaultPlannerGroup/>
      <showWelcomeDialog>...</showWelcomeDialog>
      <siteTour>...</siteTour>
      <unusedTicketEmail>...</unusedTicketEmail>
      <surveyEmail>...</surveyEmail>
      <wt0EmailEnabled>...</wt0EmailEnabled>
      <wt0EmailDaily>...</wt0EmailDaily>
      <wt0EmailDay>...</wt0EmailDay>
      <wt0EmailHour>...</wt0EmailHour>
      <marketingSubscribed>...</marketingSubscribed>
      <responsive>...</responsive>
      <businessPhoneNumber>...</businessPhoneNumber>
      <homePhoneNumber>...</homePhoneNumber>
    </autoAssignee>
    <id>...</id>
    <version>...</version>
  </subCategory>
  <onHold>...</onHold>
  <onHoldReason>...</onHoldReason>
  <jiraIssueKey>...</jiraIssueKey>
  <id>...</id>
  <version>...</version>
  <violations/>
</ticketInfo>